Refund and Returns Policy

Last Updated: 19-082026

At Bikers Headquarter, we want you to be satisfied with your purchase. If you receive a defective, damaged, incorrect, or otherwise eligible product, you may request a return, replacement, exchange, or refund in accordance with the terms below.

1. Return Period

You may request a return within [7/14/30] days of receiving your order.

To be eligible for a return due to a change of mind, the product must:

• Be unused and in its original condition.
• Be in its original packaging, where applicable.
• Include all accessories, manuals, tags, labels, and other items supplied with the product.
• Include proof of purchase or the relevant order number.

Certain products may have different return conditions or may not be eligible for return. Please check the product description or contact us before purchasing if you are unsure.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from the product you ordered, please contact us as soon as possible after delivery.

We may ask you to provide photographs or videos of the product, packaging, shipping label, or other relevant information to help us assess the issue.

Depending on the circumstances, we may offer:

• A replacement product;
• An exchange for another eligible product;
• A repair, where applicable; or
• A full or partial refund.

If the issue was caused by an error on our part or the product was defective or damaged upon delivery, [Store Name] will cover the applicable return or replacement shipping costs.

3. Products That Cannot Be Returned

For health, hygiene, safety, or other legitimate reasons, certain products may not be eligible for return unless they are defective, damaged, incorrect, or otherwise required to be accepted under applicable law.

These may include:

• Perishable products;
• Opened or used personal-care or hygiene products;
• Products that have been customized or personalized;
• Downloadable or digital products after access or download;
• Gift cards;
• Products marked as non-returnable on the product page; and
• Other products that cannot reasonably be resold once opened or used.

This list may vary depending on the type of product you purchase.

4. Change-of-Mind Returns

If you simply change your mind about a purchase, you may request a return within [7/14/30] days of delivery, provided the product meets our return conditions.

Unless the product is defective, damaged, incorrect, or otherwise eligible for a return at our expense, the customer will be responsible for the applicable return shipping costs.

Original shipping charges, if any, may be non-refundable.

5. How to Request a Return

To request a return, contact us at bikersheadquarter@outlook.com or through +8801711157410 and provide:

• Your order number;
• The product name;
• The reason for the return; and
• Photographs or videos, where applicable.

Please do not send a product back before receiving return instructions from us.

Once your return request has been reviewed and approved, we will provide you with the applicable return instructions.

6. Return Shipping

If the return is required because:

• We sent the wrong product;
• The product arrived damaged;
• The product is defective; or
• The product does not match the order or product description,

we will arrange or reimburse the applicable return shipping costs, subject to our assessment of the issue.

For eligible change-of-mind returns, the customer is responsible for return shipping costs unless otherwise stated.

We recommend using a trackable shipping service when returning a product. We are not responsible for products lost or damaged during a return shipment arranged by the customer until they